tag:status.zenstores.com,2005:/historyZenstores Status - Incident History2024-03-28T02:50:06+00:00Zenstorestag:status.zenstores.com,2005:Incident/203743262024-03-27T20:52:32+00:002024-03-27T20:52:32+00:00Zenstores Essential Maintenance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:52</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has completed</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>09:52</var> GMT</small><br><strong>Scheduled</strong> - The Zenstores platform will be unavailable for one hour so we can undertake essential maintenance.</p>tag:status.zenstores.com,2005:Incident/201749752024-03-07T11:15:54+00:002024-03-07T11:16:18+00:00Orders not updating to Dispatched on eBay<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:15</var> GMT</small><br><strong>Resolved</strong> - The eBay order dispatch issue has now been resolved. Orders marked as dispatched while the issue was ongoing should update to dispatched on eBay shortly.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>09:17</var> GMT</small><br><strong>Update</strong> - We are working with eBay to resolve this issue.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:05</var> GMT</small><br><strong>Investigating</strong> - eBay is currently experiencing an issue with orders updating as shipped. <br /><br />We are waiting on eBay to fix this issue, but once resolved, orders dispatched from Zenstores will automatically update as shipped on eBay.</p>tag:status.zenstores.com,2005:Incident/200465132024-02-22T11:12:21+00:002024-02-22T11:12:21+00:00Live chat unavailable<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:12</var> GMT</small><br><strong>Resolved</strong> - Our live chat provider has notified us that the issue has been resolved. Live chat is now available! 🙌</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:13</var> GMT</small><br><strong>Investigating</strong> - The provider that we use for Live Chat on the Zenstores website and in the Zenstores platform is experiencing issues. This means that you will be unable to start new chats or view ongoing conversations. <br /><br />We are awaiting an update from them on when this will be resolved, but in the meantime, if you need support, please contact us on:<br /><br />📞 0117 205 0604<br />📧 support@zenstores.com<br /><br />We are experiencing high levels of telephone support, so you may be placed on hold. Please be assured, we are trying to answer calls as soon as we can.</p>tag:status.zenstores.com,2005:Incident/199402032024-02-09T07:48:24+00:002024-02-09T07:48:24+00:00Orders not updating to Dispatched on eBay<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>07:48</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:25</var> GMT</small><br><strong>Investigating</strong> - eBay is currently experiencing an issue that is preventing orders being marked as dispatched. We are waiting a resolution from eBay on this issue. Please note though, orders will automatically update as shipped once this is resolved at eBay's end.</p>tag:status.zenstores.com,2005:Incident/192488762023-11-30T18:05:12+00:002023-11-30T18:05:12+00:00Live chat not available in the Zenstores app<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>18:05</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>18:04</var> GMT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:49</var> GMT</small><br><strong>Update</strong> - Live chat is currently unavailable on the Zenstores platform. We are working with our live chat provider to resolve this. In the meantime, if you need to get in touch with us, you can contact us on: <br /><br />Email: support@zenstores.com<br />Call us: 0117 205 0604</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:44</var> GMT</small><br><strong>Monitoring</strong> - The issue with Zenstores is now fixed, although live chat is not back online yet. If you are still having issues using Zenstores, please refresh the page. <br /><br />While live chat is unavailable, if you need to get in touch with us, you can contact us on: <br /><br />Email: support@zenstores.com<br />Call us: 0117 205 0604</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:18</var> GMT</small><br><strong>Update</strong> - The issue with loading Zenstores is now resolved, but live chat is now not available due to an external issue. If you need to get in touch with us, you can contact us on: <br /><br />Email: support@zenstores.com<br />Call us: 0117 205 0604</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:12</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:11</var> GMT</small><br><strong>Update</strong> - We are seeing the issue on other browsers, so it is not specific to Google Chrome. <br /><br />We apologise for the inconvenience that this is causing, and please be assured we are doing everything to get this resolved ASAP.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:01</var> GMT</small><br><strong>Investigating</strong> - We are investigating an issue where Zenstores isn't loading correctly in Google Chrome. At present, this issue only appears to be happening on the Google Chrome browser, and although we are working on getting this sorted as soon as possible, in the meantime, Zenstores should be working fine on other browsers.</p>tag:status.zenstores.com,2005:Incident/191931302023-11-22T10:50:42+00:002023-11-22T10:50:42+00:00Evri (Evri.com integration) is currently experiencing issues<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:50</var> GMT</small><br><strong>Resolved</strong> - Evri have notified us that the issue has been resolved and the integration is now working as normal.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>08:09</var> GMT</small><br><strong>Investigating</strong> - Some shipments may fail due to an issue with the Evri.com API. We have contacted Evri and are awaiting an update.</p>tag:status.zenstores.com,2005:Incident/188125552023-10-19T20:00:33+01:002023-10-19T20:00:33+01:00Royal Mail integration essential maintenance<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>20:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>19:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>11:58</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing essential maintenance on the Zenstores' Royal Mail integration at 7 PM for one hour. During this time you will not be able to create Royal Mail shipments or generate a manifest from Zenstores.</p>tag:status.zenstores.com,2005:Incident/188125492023-10-18T20:01:14+01:002023-10-18T20:01:14+01:00Royal Mail integration essential maintenance<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>20:01</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>19:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>11:57</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing essential maintenance on the Zenstores' Royal Mail integration at 7 PM for one hour. During this time you will not be able to create Royal Mail shipments or generate a manifest from Zenstores.</p>tag:status.zenstores.com,2005:Incident/184192932023-09-07T13:26:21+01:002023-09-07T13:26:21+01:00DHL are currently experiencing issue and this is causing shipments to fail<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:26</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:57</var> BST</small><br><strong>Investigating</strong> - DHL are currently experiencing a temporary issue with generating new shipments. Please be assured that we are in contact with their team and will let you know as soon as as this is resolved.</p>tag:status.zenstores.com,2005:Incident/182082942023-08-21T11:53:27+01:002023-08-21T11:53:27+01:00Issue when printing shipping labels from the Shipments batch labels screen<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>11:53</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>10:11</var> BST</small><br><strong>Identified</strong> - We are currently working to resolve an issue when printing labels via the Shipments tab. Until this is resolved, if you see an error when printing shipping labels from the Shipments screen, we suggest using the “Reprint labels” option.</p>tag:status.zenstores.com,2005:Incident/181273472023-08-14T11:22:08+01:002023-08-14T11:22:08+01:00eBay are experiencing issues with their API<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>11:22</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>20:56</var> BST</small><br><strong>Investigating</strong> - eBay are currently experiencing issues with their API.<br /><br />We have had reports from some customers experiencing intermittent issues with orders taking longer than usual to be marked as dispatched on eBay.<br /><br />We are in contact with eBay regarding the issue.</p>tag:status.zenstores.com,2005:Incident/179641892023-07-26T12:19:50+01:002023-07-26T12:19:50+01:00APC Overnight's API is currently timing out<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>12:19</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>10:57</var> BST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>10:57</var> BST</small><br><strong>Identified</strong> - We have contacted APC Overnight for an update as we are seeing shipments failing due to an issue with their booking platform. We will update this page as soon as we have a response.</p>tag:status.zenstores.com,2005:Incident/177809592023-07-06T17:03:22+01:002023-07-06T17:05:52+01:00Royal Mail shipping is temporarily unavailable<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>17:03</var> BST</small><br><strong>Resolved</strong> - This incident has now been resolved. Thank you for your patience whilst we fixed the problem, and we apologise for the inconvenience caused.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:53</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:20</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:20</var> BST</small><br><strong>Update</strong> - While we continue to investigate this issue, Royal Mail shipping is temporarily unavailable. As soon as the issue is resolved, it will be back available. We apologise for any inconvenience this causes.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:59</var> BST</small><br><strong>Investigating</strong> - There is an issue with a Royal Mail system that is preventing some manifest documents from being generated. <br /><br />Some manifests are failing completely, while others are taking longer than usual to be created.<br /><br />We are working to ensure normal service resumes as soon as possible.</p>tag:status.zenstores.com,2005:Incident/174293752023-06-01T09:01:50+01:002023-06-01T09:01:50+01:00Parcelforce are currently experiencing issues<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>09:01</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>10:07</var> BST</small><br><strong>Update</strong> - Parcelforce have provided an update on their status page outlining the issue. You can view the full update here: https://www.parcelforce.com/service-updates</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:06</var> BST</small><br><strong>Identified</strong> - We have contacted Parcelforce for an update on this issue.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:56</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:56</var> BST</small><br><strong>Investigating</strong> - Parcelforce is currently experiencing issues with its API. This is causing some shipments to fail.</p>tag:status.zenstores.com,2005:Incident/169293392023-04-21T17:57:11+01:002023-04-21T17:57:11+01:00eBay are experiencing issues with their API<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>17:57</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>11:24</var> BST</small><br><strong>Identified</strong> - We have noticed isolated incidents with eBay orders and recommend double checking any orders that import into Zenstores with:<br /><br />• An order date beyond the past few days - the date will be shown in red<br />• ‘@deleted’ in the eBay username, for example - brkyrcuysjg@Deleted<br /><br />If you notice an order with either of these factor, or if you spot an order that just doesn't look right, please contact the Zenstores support team.</p>tag:status.zenstores.com,2005:Incident/168626532023-04-14T21:30:12+01:002023-04-14T21:30:12+01:00Essential maintenance<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>21:30</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>21:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>10:34</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing essential maintenance and during this time the Zenstores platform will be unavailable.</p>tag:status.zenstores.com,2005:Incident/168480192023-04-13T23:02:32+01:002023-04-13T23:02:32+01:00Scheduled essential maintenance<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>23:02</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>21:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>09:56</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing essential maintenance and during this time the Zenstores platform will be unavailable.</p>tag:status.zenstores.com,2005:Incident/166995862023-03-30T17:41:15+01:002023-03-30T17:41:15+01:00Temporary issue creating shipments<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>17:41</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>17:32</var> BST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is preventing the booking of new shipments.</p>tag:status.zenstores.com,2005:Incident/164005902023-03-09T13:26:00+00:002023-03-09T13:26:00+00:00Issue when creating a new Zenstores account<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>13:26</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>12:17</var> GMT</small><br><strong>Investigating</strong> - When creating a new Zenstores account, you may be shown an error page after entering your information. We are working to resolve this as soon as possible. In the meantime, if you refresh the page a few times, it should clear the error.</p>tag:status.zenstores.com,2005:Incident/158709912023-01-18T11:17:48+00:002023-01-18T11:17:48+00:00Orders are taking longer than usual to import in Zenstores and update as dispatched on your ecommerce shop or marketplace<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>11:17</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>09:57</var> GMT</small><br><strong>Identified</strong> - We have identified the issue and are now working to resolve this as soon as possible.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>09:51</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.zenstores.com,2005:Incident/145858972022-12-07T17:07:01+00:002022-12-07T17:07:01+00:00Amazon are currently experiencing issues<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:07</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:36</var> GMT</small><br><strong>Identified</strong> - This issue will need to be resolved by Amazon, and we will post an update once the services are back online.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:26</var> GMT</small><br><strong>Investigating</strong> - Amazon are currently experiencing issues. <br /><br />Please note: Amazon's status page is available here: https://sellercentral.amazon.com/sp-api-status</p>tag:status.zenstores.com,2005:Incident/132125652022-11-16T21:00:51+00:002022-11-16T21:00:51+00:00Scheduled maintenance on the Zenstores platform<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>21:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>16:01</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing essential maintenance and during this time the Zenstores platform will be unavailable.</p>tag:status.zenstores.com,2005:Incident/112176952022-09-26T21:47:52+01:002022-09-26T21:47:52+01:00Scheduled maintenance on the Zenstores platform<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>21:47</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>21:01</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>09:25</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing essential maintenance, during this time the Zenstores app will be unavailable.<br /><br />We are sorry for any inconvenience caused.</p>tag:status.zenstores.com,2005:Incident/107226972022-07-30T09:51:55+01:002022-07-30T09:51:55+01:00The app is currently unavailable<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>09:51</var> BST</small><br><strong>Resolved</strong> - The incident has been resolved. Sorry for any inconvenience caused.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>09:18</var> BST</small><br><strong>Investigating</strong> - We are investigating the issue and are working to get the app online as quickly as possible. We apologise for any inconvenience.</p>tag:status.zenstores.com,2005:Incident/105538802022-07-12T18:57:37+01:002022-07-12T18:57:37+01:00Scheduled maintenance on the Zenstores platform<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>18:57</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>18:57</var> BST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>18:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>18:07</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing essential maintenance, during this time the Zenstores app will be unavailable.<br /><br />We are sorry for any inconvenience caused.</p>